Managed IT Support for Not-for-Profits
Bring everyday support, maintenance and technology planning into one agreed service. IT Networks provides managed IT for not-for-profits in Melbourne and Perth, helping staff and volunteers work with clearer support and more consistent systems.
When IT is handled only after something fails, the same issues can interrupt staff repeatedly. Devices, licences and backups may also have different owners, making it hard to see what is included or what needs attention.
Managed IT brings those responsibilities together. We review your environment, document the service scope and agree how requests, maintenance and improvements will be handled around your organisation’s work.
A documented process for requesting help, tracking issues and escalating problems affecting staff.
Review device health, patching and alerts within the agreed coverage, with ownership for follow-up.
Manage user changes, email and collaboration settings, and review subscription requirements.
Coordinate access controls, security tools and user awareness with a scope suited to your risks.
Review protected data, investigate backup issues and agree restoration checks and priorities.
Maintain useful documentation and discuss recurring issues, renewals and planned improvements.
We start with your existing systems and suppliers. That includes staff devices, networks, Microsoft 365, donor and finance applications, backup services and any current monitoring platform, including SolarWinds where used.
We agree which tools will remain, who responds to alerts and how vendor issues are escalated. Application-specific work, project delivery and support outside the agreed coverage are identified clearly.
We review Microsoft 365 usage, security requirements and renewal dates so licences suit the people who need them. Nonprofit offers depend on Microsoft’s eligibility and user-licensing rules; grants and discounts are not interchangeable.
Your organisation completes its own registration. We can help you understand the technology options and plan deployment once eligibility is confirmed. See Microsoft’s nonprofit eligibility guidance.
Your proposal sets out recurring inclusions, support hours, responsibilities and how additional work is priced. Regular reviews help you plan subscriptions and equipment as your team changes.
Our Bundoora and Burswood teams provide local coordination for not-for-profits using remote support, planned onsite work and technology projects. We agree coverage around your organisation’s locations, users and service priorities.
Local support and planning from our Bundoora team.
Local support and coordination from our Burswood team.
Build a security improvement plan alongside everyday support.
Explore our approach to supporting charities and community organisations.
Give staff and volunteers a clear path for IT help, with responsibilities and escalation arrangements agreed for your organisation.
We plan device maintenance, access and improvements around the people and programs your organisation supports.
We review licence use, equipment needs and project priorities, helping you plan costs and avoid unnecessary technology purchases.
We help you plan backups and recovery priorities so your team knows what matters most when technology disrupts service delivery.
Bring routine issues and supplier coordination into a clear process.
Agree ownership for devices, updates, alerts and documentation.
Understand service inclusions and upcoming technology decisions.
Feedback from our clients across Australia
Founder & CEO
Jim Kay is a seasoned entrepreneur and the founder and CEO of IT Networks, a consultancy that specialises in delivering corporate-grade IT solutions and cybersecurity services to small and medium-sized enterprises across Australia. As a member of the Australian Institute of Company Directors, Jim combines his extensive background in electronics with a wealth of business experience gained from owning and operating multiple ventures.
Technical Services Director
As a co-owner, Kim is dedicated to enhancing operational efficiency and delivering innovative IT solutions that empower clients. With a Bachelor of Engineering and certifications as a Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Professional, and Cisco Certified Voice Associate, Kim brings a wealth of technical expertise to his role. He is also passionate about leveraging artificial intelligence to streamline workflows and improve productivity,
Tell us about your systems, people and priorities. Our Melbourne and Perth teams will help define the next step and prepare a proposal for your organisation.
