Insurance Firms
Keep policy, claims and client-service teams connected. IT Networks provides IT support for insurance firms in Melbourne and Perth, coordinating everyday assistance, business applications, cybersecurity and recovery planning.
Insurance teams rely on a chain of systems to quote, place cover, manage policies and progress claims. When access or connectivity breaks down, staff need a coordinated response across internal IT and application suppliers.
We help insurance businesses manage that environment with clearer ownership. We review the platforms, documents and communications your teams use, then plan support around day-to-day service and future change.
Support networks, workstations and hosting requirements across office and authorised remote users.
Review application dependencies, backup coverage and restoration priorities for policy and claims work.
A clear process for staff requests, recurring faults and supplier escalation.
Review identity, devices, email and document-sharing controls around client and business information.
Work with software vendors on access, dependencies and changes across your insurance application environment.
Support Microsoft 365, SharePoint and remote access with permissions and ownership kept clear.
Review the infrastructure and access supporting policy administration systems (PAS), claims platforms, broker portals and quotation engines.
Support the technical environment around tools such as Salesforce and Applied Epic, coordinating application-specific work with your vendors.
Manage Microsoft 365 and SharePoint access, shared records and external collaboration around staff roles.
Review the connectivity, permissions and data dependencies used by reporting, compliance and audit applications.
Supported versions, integrations and vendor responsibilities are confirmed during discovery. We plan changes with the owners of your applications and business processes.
Recovery planning starts with the work your people need to resume. We identify critical applications, documents, communications and supplier dependencies, then agree restoration priorities and testing.
This helps your business understand the recovery process and the gaps that need attention. It also makes responsibilities clearer when an issue involves a cloud provider or insurance software vendor.
Our Bundoora and Burswood teams provide local coordination for insurance businesses, with remote support and planned onsite work. We agree coverage for your offices, users and platforms, and can coordinate projects across both cities.
Assess security priorities around accounts, client records and critical systems.
Explore broader support for the financial sector.
Technology services for brokerages and client application workflows.
Review restoration plans for critical business systems.
We consider your applications, document access and communications together, helping reduce IT friction across policy servicing and claims work.
We help manage access permissions, secure sharing and device controls around the sensitive information handled by your team.
We work with your software, cloud and connectivity providers to clarify ownership and keep technical issues moving towards resolution.
Our Melbourne and Perth teams help plan support, new users and office changes around your operations and agreed service needs.
Reduce uncertainty when an issue spans applications and infrastructure.
Manage accounts and permissions around each person’s role.
Focus continuity planning on the workflows your clients rely on.
Feedback from our clients across Australia
Founder & CEO
Jim Kay is a seasoned entrepreneur and the founder and CEO of IT Networks, a consultancy that specialises in delivering corporate-grade IT solutions and cybersecurity services to small and medium-sized enterprises across Australia. As a member of the Australian Institute of Company Directors, Jim combines his extensive background in electronics with a wealth of business experience gained from owning and operating multiple ventures.
Technical Services Director
As a co-owner, Kim is dedicated to enhancing operational efficiency and delivering innovative IT solutions that empower clients. With a Bachelor of Engineering and certifications as a Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Professional, and Cisco Certified Voice Associate, Kim brings a wealth of technical expertise to his role. He is also passionate about leveraging artificial intelligence to streamline workflows and improve productivity,
Tell us about your systems, people and priorities. Our Melbourne and Perth teams will help define the next step and prepare a proposal for your organisation.
