Few industries today, in Australia and globally, are under more scrutiny and face more complex challenges than the Not-for-profit sector. Often underfunded and under-resourced, organisations in this industry are also subject to strict regulations, compliance and mandatory transparency. Importantly they need to protect their beneficiary data and ensure their CRM system is efficient and effective , meeting the needs and expectations of a community faced with escalating demands.
Our business model works around a fixed cost to all our customers. This value-based model puts the onus on us to provide great service. We only succeed when your organisation has no issues.
This contrasts with the break-fix or hourly rate IT support, where the provider only benefits when you have problems.
Our processes, honed through our corporate IT background and 30 plus years of servicing business IT systems, are extremely robust.
We use the latest, corporate grade tools and Management Platform (Solarwinds). The monitoring tools we deploy ensure we know when you are having problems before you do. Our Network Operations Centre (NoC) actively monitors and manages all your devices, which we support in near real time. We even know when the toner in your printer is running low and can arrange for new toner to be delivered to you.