Managed IT Services Tailored for Australian Businesses

Proactive, reliable, and scalable IT support since 1994.

Minimise downtime, boost productivity, and ensure your IT systems are running smoothly 24/7 with IT Networks.

What Are Managed IT Services?

Managed IT services provide businesses with ongoing IT support, system monitoring, and proactive problem-solving, ensuring your technology works seamlessly. By outsourcing your IT management to trusted experts, you can focus on growing your business while we handle the complexities of your IT infrastructure.

Our Managed IT Services Offering

We provide comprehensive IT solutions designed to keep your business running efficiently, with customised solutions to fit businesses of all sizes. Our services include but are not limited to:

24/7 Monitoring and Support

Proactive system management to prevent downtime

Cloud Solutions

Secure, scalable cloud environments tailored to your needs

IT Helpdesk Services

Fast, reliable IT support whenever you need it

Data Backup and Recovery

Safeguard your critical business data with regular backups

Network Security and Cybersecurity

Protect your business from online threats

IT Infrastructure Management

From hardware to software, we handle it all

The Benefits of Managed IT Services

Managed IT services provide businesses with the tools and support they need to thrive, ensuring a smoother, more secure, and cost-effective IT infrastructure. Here are the benefits of working with an MSP (Managed Service Provider):

Operational Efficiency

Reduce downtime and maintain consistent uptime with 24/7 network monitoring. Regular updates and risk alleviation keep operations running smoothly.

Expert Support

Gain insights and expertise from robust processes developed by your MSP. Local teams build relationships with your staff to address unique IT challenges.

Cost Savings

Subscription-based models lower costs compared to in-house IT teams. Avoid significant upfront investment in IT infrastructure and personnel.

Accountability

Service Level Agreements ensure consistent results and proactive issue resolution. MSPs succeed when your business operates smoothly with minimal IT problems.

Enhanced Security

Continuous monitoring and preventive measures safeguard your data. MSPs proactively prevent issues, ensuring secure and reliable systems.

Business Agility

Easily integrate new applications and implement updates or patches without disruptions. Stay adaptive to changing business needs with scalable IT solutions.

Why Choose IT Networks?

With over 30 years of experience, IT Networks has been the trusted partner for Australian businesses looking for reliable and innovative IT solutions. Here’s why we stand out:

  • Proactive Approach: We solve IT issues before they affect your business.
  • Local Expertise: Proudly supporting businesses across Australia with local insights.
  • Predictable Costs: Transparent fixed monthly pricing model with no surprises
  • Proven Reliability: Trusted by hundreds of businesses since 1994.

Industries We Serve

Our fully managed IT services can support small home-based business or a team of 1000, no business is too small or large. We specialise in providing quality managed IT support and solutions to SMEs in a wide range of industries, including but not limited to corporate, finance, non-profits, medical, retail, law firms, government, logistics, and more.

Our Partnerships

IT Networks partners and holds accreditations with several vendors. We carefully choose best-of-breed vendors with whom we choose to partner with. This enables us to have both extensive knowledge of the products which we recommend and the ability to provide competitive pricing on the relevant vendors’ products. 

We are certified Microsoft Partners, meaning we have the training and experience to help your business grow using Microsoft products. Microsoft trusts our team and you can too.

Our staff are also highly experienced with networking and security having achieved various Cisco Certifications across multiple staff members.

Australian Cybersecurity Centre Network Partner

IT Networks is a proud member of the ACSC Partner Network, contributing to Australia’s goal of becoming the safest and most secure online environment in the world.

TRUSTED BY THESE AUSTRALIAN BRANDS

What Clients Say About Us

FAQs about Managed IT Services

Managed IT services involve outsourcing your IT operations to experts who monitor, maintain, and improve your technology systems.

With predictable costs, round-the-clock support, and improved system performance, small businesses gain peace of mind and the freedom to focus on growth.

Yes, our solutions grow with your business, ensuring you always have the support you need.

Yes, our managed IT services are affordable for businesses who don’t want to run an IT department. We are efficient as the tools we have allow us to proactively manage and support thousands of desktops and servers. An outsourced IT Department is a cost effective method of providing all the necessary levels of expertise required to give your business a competitive edge. 

Managed IT services differ from general IT outsourcing by providing a long-term partnership that integrates into your business operations. Here’s how managed service providers (MSPs) bring value:

  • Accountability:

    • MSPs are contractually bound through a Service Level Agreement to deliver promised results.
    • Their success aligns with your business’s smooth operations, minimising IT issues.
  • Knowledge Management:

    • MSPs build robust processes to enhance efficiency and share critical insights with your team.
    • With local, full-time teams, they understand your business and its unique IT challenges.
  • Increased Business Agility:

    • MSPs seamlessly integrate new applications and implement updates, patches, and security alerts instantly.
    • This ensures your business remains adaptable and efficient.
  • Enhanced System Security:

    • Continuous monitoring and a preventive approach to data security keep your systems protected.
    • MSPs proactively address potential issues to maintain uninterrupted operations.
  • Operational Efficiency:

    • MSPs provide round-the-clock network monitoring, reduce downtime, and ensure system uptime.
    • Regular system updates and scalable IT support drive smooth operations and alleviate risks.
  • Cost Reduction:

    • With subscription-based pricing, MSPs reduce the need for costly in-house IT administration teams.
    • Outsourcing IT requirements often results in better ROI compared to managing internal teams.

Our Locations

Melbourne

20 Enterprise Dr, Bundoora VIC 3083

Phone: 03 9430 1788

Perth

1/53 Burswood Rd, Burswood WA 6100

Phone: 08 6388 4678

Meet Your Managed IT Specialists

Jim Kay - IT Networks

Jim Kay
Founder and CEO

Jim Kay is a seasoned entrepreneur and the founder and CEO of IT Networks, a consultancy that specialises in delivering corporate-grade IT solutions and cybersecurity services to small and medium-sized enterprises across Australia. As a member of the Australian Institute of Company Directors, Jim combines his extensive background in electronics with a wealth of business experience gained from owning and operating multiple ventures.

Kim Pham - It Networks

Kim Pham
Technical Services Director

As a co-owner, Kim is dedicated to enhancing operational efficiency and delivering innovative IT solutions that empower clients. With a Bachelor of Engineering and certifications as a Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Professional, and Cisco Certified Voice Associate, Kim brings a wealth of technical expertise to his role. He is also passionate about leveraging artificial intelligence to streamline workflows and improve productivity,

Recent IT News and Industry Updates

Ready to Simplify Your IT Management?

Let IT Networks take the stress out of managing your technology.

Get expert support, reduced downtime, and predictable costs—all tailored to the needs of Australian businesses.