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March 21, 2025
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With an extensive knowledge base and decades of experience as an IT service desk company, we are dedicated to supporting the diverse needs of businesses across Australia.
At IT Networks, our IT service desk services deliver our clients with top-tier, reliable support. From working closely with clients to understand their unique needs and challenges to providing solutions that drive efficiency and enhance productivity, our proactive approach ensures that incidents are minimised or eliminated, keeping your IT business processes running smoothly.
Immediate Assistance:
Our support teams offer round-the-clock online support, swiftly resolving IT issues to reduce downtime and keep your business running smoothly.
Certified Professionals:
With IT Networks service desk services, you can trust our certified technicians to have an extensive knowledge base in solving any IT issue that may arise.
Melbourne & Perth Coverage:
For companies that need hands-on support, we offer support teams in Melbourne and Perth to handle incidents and service requests on-site.
Tailored Solutions:
No matter the industry, we offer customised managed IT services to your unique needs.
Continuous Surveillance:
With a rise in cyber security risks, we are proactive in identifying and resolving security breaches before they escalate, keeping your business secure.
Regular Updates:
We look after consistent system updates and maintenance, ensuring your business processes are optimised for success.
Proactive IT Support:
At IT Networks, we take a proactive approach to IT support. Operating on a fixed-price model ensures that we stay ahead of potential issues, actively monitoring and resolving problems before they escalate. This proactive approach means your business remains uninterrupted, with no surprise costs, and your IT systems stay secure and efficient.
We begin with evaluating your current IT infrastructure and needs, setting the foundation for effective IT service desk services. Whether you are seeking asset management or reliable support, our IT service desk consultants will design a plan that suits your business needs.
Our extensive infrastructure library ensures we can set your organisation up with IT service desk solutions with minimal disruptions for your business, keeping you on track.
At IT Networks, our IT service desk services never stop. With access to our support team in real-time, we act as your single point of contact needed to solve any day-to-day IT issues.
As an IT service desk company with over three decades of experience serving a diverse range of clients, our team is fully equipped to address any IT challenge. Our team members hold a proven track record of offering reliable, real-time support, ensuring your incidents are managed promptly and with high customer satisfaction.
At IT Networks, we go beyond providing generic IT consulting services as we value the unique needs of our clients. Taking a central-centric approach, our support teams are here to build long-lasting relationships in supporting your business IT service desk needs.
We utilise advanced technology service desk software to ensure all incidents and service requests are promptly resolved. Our extensive knowledge in cyber security protection and IT management allows us to proactively deliver solutions that not only protect your organisation but also improve business processes.
IT Networks partners and holds accreditations with several vendors. We carefully choose best-of-breed vendors with whom we choose to partner with. This enables us to have both extensive knowledge of the products which we recommend and the ability to provide competitive pricing on the relevant vendors’ products.
We are certified Microsoft Partners, meaning we have the training and experience to help your business grow using Microsoft products. Microsoft trusts our team and you can too.
Our staff are also highly experienced with networking and security having achieved various Cisco Certifications across multiple staff members.
IT Networks is a proud member of the ACSC Partner Network, contributing to Australia’s goal of becoming the safest and most secure online environment in the world.
TRUSTED BY THESE AUSTRALIAN BRANDS
An IT service desk is a dedicated support hub for a business’s IT-related incident and service requests. It acts as the single point of contact for users experiencing technical issues or IT services. IT service desk services also ensure IT business processes are managed and offer support in areas such as incident management, cyber security threats, system upgrades, proactive monitoring and maintaining infrastructure library updates.
An IT service desk is generally more comprehensive IT support, honing in on broader IT service management and business processes. This includes incident management, system updates and proactive monitoring to ensure IT services are aligned with organisations goals. IT help desks, on the other hand, typically look after technical issues reported by users, such as software or hardware problems. The service portals for IT help desks are often more focused and limited in their scope compared to IT service desk services.
Our IT service desk services are here to support you across:
At IT Networks, we offer comprehensive IT service packages for organisations. Our system offerings start from $6 per week for basic system support through to $27 per week for comprehensive support. You can read more about our packages here.
Choosing an onshore IT service desk company is better for Australian businesses as they provide:
Jim Kay is a seasoned entrepreneur and the founder and CEO of IT Networks, a consultancy that specialises in delivering corporate-grade IT solutions and cybersecurity services to small and medium-sized enterprises across Australia. As a member of the Australian Institute of Company Directors, Jim combines his extensive background in electronics with a wealth of business experience gained from owning and operating multiple ventures.
As a co-owner, Kim is dedicated to enhancing operational efficiency and delivering innovative IT solutions that empower clients. With a Bachelor of Engineering and certifications as a Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Professional, and Cisco Certified Voice Associate, Kim brings a wealth of technical expertise to his role. He is also passionate about leveraging artificial intelligence to streamline workflows and improve productivity,
Let IT Networks provide the IT service desk support your business needs to thrive.
From proactive monitoring to advanced cybersecurity, we deliver reliable solutions tailored to your business goals.
Managed IT Support for the…
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