Author: Rob Harvey

I am an experienced and capable IT professional with over twelve years experience in: Team Leadership & Mentoring; Staff & Resource Management; Project & Lifecycle Management; Strategic Development & Design; Risk Management & Mitigation; Solution Architecture & Innovation; Asset Management; Policy/Process Development; Training & Documentation; Network Design; Stakeholder Management & Consultation; and Mobile Fleet Management. I have more than twenty years of experience providing high quality customer service with technical skills in Desktop/Server support for Microsoft, Macintosh and UNIX/Linux environments; Telecommunications support & management (TDM, VoIP & Unified Communications); and Web CRM/CMS hosting & maintenance.

3CX Calling Class of Service

The 3CX PBX does not have a built in Calling Class of Service feature so, by default, anything a person dials is sent straight out to the carrier. This means that if you want to restrict calls to certain numbers you have to do it using groups and outbound rules. This is how you can set up classes of service to restrict dialling to local, mobile, national or international calls.

How To Change Your Password Using RDS

With so many people working from home there are probably a few people running into the “Expired Password” problem when logging in using Remote Desktop Services (RDS). Here is how to change your password on a Terminal Server.

Protect Your Business with Multi-Factor Authentication

Good Passwords are no longer enough to protect your data any more. With Phishing attacks and other scams on rise, it is unfortunately common that at some stage, someone in your organisation is going to give up their username and password. Multi-Factor Authentication (MFA) can help prevent that from becoming a disaster.

COVID-19 Scams on the Rise

The Australian Cyber Security Centre (ACSC) has posted an alert due to a significant increase in Australians being targeted with COVID-19 related scams and phishing emails.