Our difference as Melbourne based Managed Service Providers is our Business Model based on no-surprises-no-risk pricing, proactive problem solving, and future-proofing business through fit-for-purpose technology design and advice.
Our Purpose & Vision
As managed service providers, we have a vested interest in helping our customers across Melbourne and Australia succeed. Our Vision is to grow with our clients. Our Purpose is to empower our clients to achieve their goals through effectively leveraging technology so we can work with them as a long-term trusted and respected business and technology partner.
This “vested interest” is integral to our “no-surprises-no-risk pricing model”, “fit-for-purpose technology design” and “proactive problem solving” business model.
Our Values
We live by our Values. Honesty, Integrity and Accountability are in our Brand DNA.
Our History
Founded in 1995, IT Networks has a rich history as one of Melbourne’s leading managed service providers, managing IT projects and technology assets, often in sensitive customer environments. This enabled us to amass a wealth of experience and customer trust and loyalty.
In this time IT Networks has evolved to encompass a growing team of qualified and dedicated support and engineering specialists.
From always updating and honing our existing knowledge and services, to procuring, integrating and supporting your business technologies, we become your full-time, effective and accountable virtual IT Department, without the cost of employing a full department.
Win-win!
Our commitment is to grow the business for the benefit of clients, suppliers, employees and owners.
Leadership
IT Networks is an Australian owned technology services company providing managed IT services and support to SME organisations in Healthcare, Financial Services and Not-for-Profit sectors.
The company is jointly owned by Jim Kay, the Founder and CEO and Kim Pham who started at IT Networks as an outstanding graduate and technology genius, and subsequently joined Jim as a business Partner.
This balanced, effective and (dare we say) relaxed partnership is well recognised and appreciated by the company’s loyal and long-term clients. Our clients value our committed service that ensures their technology, and therefore business, is always ON. They equally value our proactive expert advice that is available anytime, anywhere.
For us, leadership is about consistently providing a fit-for-purpose customer centric solution. This means using our expertise and communication to solve what can be a complex problem in a way that is right for our customers evolving needs.
CEO, Founder | IT Networks
Jim Kay is the founder and CEO of IT Networks, and a technology leader with over 30 years of expertise in shaping the IT landscape in Australia. An accomplished entrepreneur, Jim combines his deep knowledge of business technology with the wealth of leadership experience from owning and operating multiple ventures.
His commitment to mentoring and fostering the next generation of leaders continues to have a significant impact on the technology sector.
Jim’s career began at AP Dow Jones and ANZ Bank, where he honed his expertise in the highly demanding IT management of telecommunications, where achieving 100% reliability is everything. This principle still underpins Jim’s business approach with his clients.
Jim quickly progressed to IT consulting roles, successfully delivering significant projects for large corporate clients such as Mobil Oil, Telstra, Shell Australia and Hitachi Data Systems.
In 1995, Jim Kay founded IT Networks, a consultancy renowned for providing corporate-grade IT solutions and cybersecurity services across many sectors, with special focus on healthcare, financial services, and NFPs.
Under Jim’s leadership, ITN offers a full suite of IT services, including Managed IT, strategic virtual CIO, advanced IT Cloud, IT Security, and Business Continuity & Disaster Recovery, nationally.
Jim’s innovative business model, based on accountability and transparency, empowers SMEs to gain a true competitive edge and freedom to do what they do best, better. It also complements the existing internal capabilities of IT departments in large companies.
Jim is an accredited cybersecurity expert who frequently shares his insights with industry events, boards and management teams across selected sectors.
Jim Kay is a dynamic and engaging speaker, inspiring audiences with practical insights and innovative strategies for success.
“I only make money if it works for my clients.” Jim Kay
Technical Services Director | Partner
Kim Pham dislikes titles. He would prefer to be called a Geek rather than a CTO, or Chief Technology Advisor, the role he is recognised and respected for by his team and clients.
In his role as the Technical Services Director at IT Networks, Kim lives and breathes technology and leverages his engineering background and qualifications to lead the company’s technical initiatives.
As a co-owner, Kim is dedicated to enhancing operational efficiency and delivering innovative IT solutions that empower clients.
Kim’s excitement with cracking new technologies and transforming them into successful client solutions complements the energy and passion of Jim Kay, the Founder of IT Networks, for developing bullet-proof business processes and life-long customer relationships.
With a Bachelor of Engineering and certifications as a Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Professional, and Cisco Certified Voice Associate, Kim brings a wealth of technical expertise to his role. He is passionate about leveraging artificial intelligence to streamline workflows and improve productivity, ultimately allowing him to spend more time pursuing his love for skiing in Japan.
Beyond his professional achievements, Kim is committed to making a difference in his community. He recently completed a 7-kilometer run in support of pancreatic cancer research fundraising, with aspirations to reach 10 kilometres.
In his personal time, Kim enjoys nurturing his interests in aquariums, particularly coral propagation, as well as topiary and science. As an Aquarius, he embodies a spirit of innovation and curiosity that drives both his personal and professional pursuits.
“Secret to reliable technology? Do it right the first time.” Kim Pham
Our People & Culture
Our business culture is 100% customer centric. It is also intrinsically linked to our business model grounded in our Purpose, Vision and Core Values.
In the digital world of ‘Everything-As-A-Service’, we, as a business and team, exist to help our Customers harness technology to deliver superior outcomes for their customers, patients and communities through our ‘Service is Everything’ philosophy.
This philosophy enables us to humanise the relationship between people and technology in healthcare, financial services and not for profit sectors. Because we focus on specific industries sectors, we intimately KNOW the domain, technologies, workflows and the governance environment, as well as the ‘human factor” challenges of our customers and market. This translates into the best solutions to their specific business problems.
Our focus on customer outcomes foster agile and independent decision making. Every team member at IT Networks is empowered to take leadership in their role, and take actions to deliver customer outcomes, and therefore, business outcomes.
We work in an open office environment, together and constantly interacting with our customers via a range of channels. This creates a strong communication flow, supporting the Brand Values that enable us to deliver customer service, which in turn, builds customer loyalty and mutual success.
While very much focused on our professional work, we are a close and supportive group. We all enjoy time flexibility with options for virtual, remote work, an employee wellness program and Wellness Coach.
In a nutshell: at IT Networks you are empowered and independent but never alone!
Our Customer Support Process
What our clients can expect from us
For our clients, as managed service providers, we are a trusted resource and support team based in Melbourne. You can speak with us confidentially and our conversations will always have the best interest of you and your business at its core. We work as part of your business, creating an effective IT Department at a fixed cost. We provide a business grade service that requires little to no intervention from your internal team. We take care of your IT headaches and you can rest assured that we are backed by public liability and professional indemnity should any crisis arise.
What we expect from our clients
