We solve our client’s hardware and software problems quickly and expertly. The IT Networks team are friendly, accessible and responsive. We encourage our clients to be proactive with their maintenance requirements. Preventative maintenance keeps systems running at their optimum performance level, actually lowering the need for expensive ‘reactive’ repairs and preventing lost productivity caused by system downtime.
> Help-desk support
We provide a phone and online virtual helpdesk to our clients, to provide responsive troubleshooting advice for hardware and software problems, including: server, network, computer and cabling matters.
Phone: Phone us on (03) 9430 1777 and we will attempt to resolve your problem with you over the phone.
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| Online: Report a fault quickly and easily by filling out our online form. We will respond to you promptly. |
> On-site Maintenance
We promote face-to-face interaction between our clients and support staff, and provide a detailed maintenance report for the client after each site visit.
> Real-time system monitoring
We also provide real-time monitoring of your IT network, allowing us to detect and repair problems as they arise.
Maintenance Plans:
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Maintenance Plans are tailored to individual client needs and pricing is based on the number of servers, workstations and attached network devices.
For more information please call 03 9430 1700 |
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Contact us for a consultation
View our case studies to learn more
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