Company Profile

IT Networks provides complete and cost-effective IT networking solutions - from needs analysis, and design and installation to preventative maintenance and support. Using quality business-grade hardware and software, and drawing on our technical expertise and impressive buying power, we provide clients with a cost-effective turnkey solution to meet specific business needs.

> Quality solutions to solve a business need
The quality of our solutions comes from our years of experience, our technical expertise, and our use of business-grade products (rather than cheaper products intended for the home market).  And while we only use the latest in computer technology, we also use important quality networking principles from the ‘old school’ computer environment, which are crucial to ensuring that today’s technology operates effectively.

> Independent and tailored advice
We select the products that we supply on the basis of their quality, support, technical backing, long-term viability and innovation. We use recognised, quality brands, such as: HP, CISCO and Compaq, but we are completely independent. We only use the products that we believe will provide the right solution for each individual client - we don’t use technology for its own sake.
 
> Technical expertise
Jim Kay and Geoff Orton both come from electrical and technical backgrounds, and they have put together a team of talented and passionate IT experts, each of whom keep up-to-date with technology via IT Network’s commitment to the ongoing training of its staff.

Clients also benefit from the exclusive consulting work we do for government departments and other large organisations, which exposures us to the latest technology.

> Cost-effective and proactive services
IT Networks are a government-accredited reseller with excellent buying power, which allows us to pass savings onto our clients.

We believe that prevention is better than the cure. We offer a proactive approach to maintenance, allowing us to monitor our clients’ IT system to ensure it is running at optimum level. Reacting only whenever something goes wrong costs the client, not only in terms of repair costs, but also in lost productivity due to system downtime.

> Personalised customer service
IT Networks is about face-to-face client relationships.  We pride ourselves on getting to know our clients and their business needs, and providing high levels of responsive and personalised customer service. We are large enough to tackle any IT problem, and small enough to offer personal service.

We act as a virtual IT helpdesk to our clients, to assist them in understanding and getting the most out of their IT investment.

 
  At IT Networks, we value the relationships we build with our clients.

We promise to:
work with our clients to determine their needs
provide only high-quality solutions
develop and maintain face-to-face relationships with our clients
respond to all IT queries quickly, clearly and courteously
build continually on our expertise and knowledge
value client feedback and respond to any client concerns

Should you have any comments or feedback concerning our levels of service, please contact us at: help@itnetworks.com.au

 
Glossary Terms...
  BPs (Bits-Per-Second)
"A measurement of how fast data is moved from one place to another. For example, a 28.8 Kbps (kilobits per sec.) modem can move 28,800 bits..."
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